Privacy Policy – Vista Pacifico Condos - Asia LLC

Effective Date: June 20, 2025

1. Introduction

Vista Pacifico Condos Asia LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you make reservations, communicate via voice/SMS messaging, or otherwise interact with our website and services.

2. Scope of This Policy

This Policy applies only to personal data collected through our website (htps://sarapampa.asia) and A2P voice/SMS channels. It does not cover data you provide offline or via third-party platforms.

3. Acceptance & Consent

By reserving or submitting information through our site or messaging services, you expressly agree to this policy and your data being processed for the purposes described herein, including A2P communications.

4. What Data We Collect

Provided by you: name, email, phone number, booking details, payment preferences, any messages or attachments you send.

Automatically collected: IP address, browser type, device identifiers, referring pages, timestamps—via log files and cookies.

A2P channels: your mobile number, opt‑in/opt‑out consent records, message timestamps, content, delivery status, and call metadata.

5. How We Use Your Data

We use your data to:

Manage your booking and related communications (voice calls, SMS alerts).

Operate, optimize, and improve our website and services.

Send transactional messages (e.g., confirmations, booking updates) and promotional content —only if you’ve given explicit consent checkin the box.

Detect and prevent fraud and misuse.

Comply with legal obligations, including A2P regulations.

6. A2P (Automated Voice & SMS) Messaging Compliance

We operate in full compliance with A2P 10DLC, GDPR, and Spanish/EU telecommunications regulations:

Clear, explicit opt‑in: we collect your active consent (e.g., unticked checkbox or double opt-in) before any messages are sent

Opt‑out and help instructions: every message contains instructions such as:

Reply STOP to unsubscribe

Reply HELP for assistance

Timely opt‑out handling: opt‑out requests are processed immediately, with confirmation sent and no further messages thereafter.

Respectable sending window: no messages sent before 9 AM or after 8 PM local Spain time

No third‑party sharing: your mobile number and consent records are not shared with marketers or affiliates—only with our A2P service providers, as necessary

Registered channel: our messaging number is registered under A2P 10DLC frameworks, fully compliant with carrier and CTIA requirements.7. Cookies & Tracking

We use cookies and web beacons to store session data, preferences, and website usage analytics for improved functionality and user experience.

8. Log Files

Our services use standard log files to record IP addresses, browser details, access times, and user flow—essential for site maintenance and trend analysis.

9. Legal Rights (GDPR & LOPDGDD)

Under applicable laws, you have the right to:

Access, correct, or erase your data

Restrict or oppose processing

Data portability

Withdraw consent (this does not affect prior processing lawfulness)

Requests will be addressed within one month .

10. Children

We do not knowingly collect data from individuals under 13. Parents or guardians who believe we have collected such data may contact us to request its removal.

11. Data Security & Retention

We use administrative, technical, and organizational safeguards to protect your data. Personal data is retained only as necessary for its purpose or as legally required.

12. Policy Updates

This policy may be updated over time. We will notify you of material changes via our website or in direct communications. The latest "Effective Date" will reflect the update date.

13. Contact Us

For questions, data requests, or to arbitrate disputes, contact us at:

Email: privacy@sarapampa.asia

Mailing Address: 16192 Coastal Highway, lewes, DE 19958, USA.